Privacy Policy
Firm Name: Hayawi
GST Number: 03JGZPK2535N1ZM
Updated On: 17/01/2026
Hayawi (“Firm”, “we”, “us”, “our”) is committed to maintaining the highest standards of data protection, confidentiality, and transactional security. This Privacy Policy sets out the manner in which personal information is collected, processed, stored, used, disclosed, and protected when users (“User”, “you”, “your”) access or use our website, platforms, or services. This Policy is subject to revision or modification at any time without prior notice, and users are advised to review it periodically to remain informed of any changes.
Consent and Applicability
By accessing, browsing, or using the website and/or by voluntarily providing personal information, the User expressly consents to the collection, use, processing, storage, and disclosure of such information in accordance with this Privacy Policy. If the User does not agree with any part of this Policy, they are advised to discontinue use of the website and services immediately.
Collection of Personal and Other Information
Collection of Personal and Other Information.
Automatically Collected Information
The Firm may automatically track certain non-personal information relating to a User’s interaction with the website, including browsing behavior, referring URLs, exit pages, IP addresses, and system configuration details. This data is aggregated and analyzed for internal research purposes to better understand user demographics, preferences, and usage patterns, and to enhance the security, functionality, and overall user experience of the website.
Payment Information
The Firm does not collect, store, or process credit card, debit card, or banking details directly. All payment-related information is securely transmitted through authorized third-party payment gateway providers directly to the relevant financial institutions, and the Firm does not retain any such sensitive financial data.
Registration and Account Security
Certain features of the website may require the User to register and create an account by providing basic personal information such as name, email address, and a password. The User is solely responsible for maintaining the confidentiality of their account credentials and for all activities carried out under their account. In the event of any suspected compromise of account security, the User must immediately notify the Firm and update their credentials.
Use of Tracking Technologies
The Firm employs various technologies, including cookies, web beacons, pixel tags, and tracking links, to collect information relating to website usage. These technologies enable customization of the User’s experience, retention of preferences, analysis of website performance, and improvement of services. Cookies may be session-based or persistent, and while Users may choose to disable cookies through their browser settings, doing so may limit access to certain features of the website.
Use of Personal Information
Personal information collected by the Firm may be used for order fulfillment, customer support, dispute resolution, fraud detection, legal compliance, service improvement, marketing communications, and customization of content and offerings. Where marketing communications are sent, Users are provided with the option to opt out at any time. The Firm may also use demographic and profile data to analyze trends and enhance its products and services.
Marketing and Communications
Where Users voluntarily provide their email address or phone number, the Firm may communicate information relating to products, promotions, updates, events, and services through email, SMS, or telephone calls. Users may opt out of non-essential promotional communications at any time through unsubscribe mechanisms or by contacting the Firm directly. Service-related communications essential to account operation or order processing may continue irrespective of marketing preferences.
Customized Services, Surveys, and Promotions
The Firm may use personal information to offer customized recommendations and may occasionally conduct surveys, questionnaires, contests, or promotional events. Participation in such activities is voluntary, and any personal information provided in connection therewith shall be governed by this Privacy Policy unless otherwise specified by separate terms applicable to the particular activity.
Advertisements and Third-Party Links
The website may display advertisements served by third-party advertising partners who may collect non-identifiable information regarding User visits to provide targeted advertisements. The website may also contain links to third-party websites. The Firm does not control and is not responsible for the privacy practices, content, or security of such third-party websites, and Users access them at their own risk.
Sharing and Disclosure of Personal Information
The Firm does not sell or lease personal information to third parties. Personal information may be shared with affiliates, service providers, logistics partners, payment processors, technology providers, and professional advisors strictly on a need-to-know basis and solely for the purpose of performing services on behalf of the Firm, subject to confidentiality obligations. Personal information may also be disclosed where required by law, court order, governmental authority, or where such disclosure is necessary to enforce legal rights, prevent fraud, or protect the safety of users or the public.
Business Transfers
In the event of a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred to the acquiring or successor entity, subject to such entity agreeing to comply with this Privacy Policy or a substantially similar data protection framework.
Data Storage and Cross-Border Transfers
Personal information is primarily stored and processed within India in accordance with applicable Indian laws. In the event that data is transferred outside India, such transfer shall be subject to appropriate legal safeguards and the data protection laws applicable in the receiving jurisdiction.
User Rights and Opt-Out
Users have the right to access, review, update, correct, or request deletion of their personal information, subject to applicable legal and contractual obligations. Users may also opt out of non-essential communications by contacting the Firm. Requests shall be addressed within a reasonable timeframe.
Firm Rights and Monitoring
The Firm reserves the right to electronically monitor usage of the website and to disclose information as necessary to comply with legal obligations, operate the website, enforce policies, or protect the rights and property of the Firm, its users, and third parties. The Firm may suspend or terminate access to the website, without notice, for any conduct deemed unlawful, harmful, or in violation of this Policy or applicable laws.
Children’s Privacy
The website is not intended for individuals under the age of eighteen (18) years. The Firm does not knowingly collect personal information from minors. If it is discovered that personal information of a minor has been inadvertently collected, such information shall be promptly deleted from the Firm’s records.
Policy Amendments
The Firm reserves the right to modify this Privacy Policy at any time. Any changes shall be effective upon publication on the website, and continued use of the website thereafter shall constitute acceptance of the revised Policy.
Contact Details
For any questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, Users may contact the Firm at:
Hayawi: Shop Number 7A, First Floor, Jalandhar Heights, 66 Ft Road, Jalandhar – 144001, Punjab, India
Mobile Number: 7814100212
GST Number: 03JGZPK2535N1ZM.