Terms and Conditions
Firm Name: Hayawi
GST Number: 03JGZPK2535N1ZM
Updated On: 17/01/2026
This document is an electronic record within the meaning of the Information Technology Act, 2000 and the rules framed thereunder, as amended from time to time, and is generated by a computer system without requiring any physical or digital signatures. This document is published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as applicable, requiring the publication of terms of use, privacy policy, and related policies for access to or usage of the website and services.
Hayawi is the lawful owner and operator of its business, platforms, and associated services (hereinafter referred to as the “Firm”, “we”, “us”, or “our”).
User Agreement and Acceptance
These Terms and Conditions (“Agreement”) govern the access to, use of, and transactions conducted through the Firm’s website, platforms, and services. By accessing, browsing, registering, or placing an order through the website or by availing any services offered by the Firm, the user (“User”, “you”, “your”) expressly agrees to be bound by the terms contained herein, including all policies incorporated by reference, such as the Privacy Policy and Refund, Return & Cancellation Policy. If the User does not agree with any part of this Agreement, the User must immediately discontinue use of the website and services.
The Firm reserves the absolute right to amend, modify, or revise this Agreement at any time without prior notice by publishing the updated version on the website, and such changes shall take effect immediately upon publication. Continued use of the website or services following such changes shall constitute deemed acceptance of the revised terms.
Important Disclaimers
The Firm makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of any information, content, products, or services provided through the website, nor does it warrant that the website shall operate uninterrupted or error-free. The User acknowledges that the Firm may rely on third-party service providers, including hosting providers, payment gateways, logistics partners, and technology vendors, and that such third parties may process or store User information in jurisdictions that may not offer the same level of data protection, for which the Firm shall not be held liable.
The User further acknowledges that the Firm shall not be responsible or liable for any loss, damage, or claims arising out of unauthorized access, hacking, data breaches, malware, viruses, or cyberattacks that are beyond the reasonable control of the Firm, and that no guarantee of absolute data security can be provided under such circumstances.
Eligibility and Account Responsibility
To access certain features of the website, the User may register an account or use guest access. Any person creating an account must be legally competent to contract under the Indian Contract Act, 1872. Minors below the age of eighteen (18) years may use the website only under the supervision of a parent or legal guardian. The Firm reserves the right to suspend or terminate accounts found to be operated by persons legally incompetent to contract.
The User is solely responsible for maintaining the confidentiality of account credentials and for all activities conducted through their account. The Firm shall not be liable for any loss or damage arising from unauthorized use of an account due to User negligence.
Electronic Communications
By using the website or communicating with the Firm electronically, the User consents to receive communications from the Firm via electronic records, including emails, messages, notifications, or calls, for purposes including but not limited to order processing, customer support, service updates, and marketing communications, subject to applicable opt-out rights as detailed in the Privacy Policy.
Use of Products and Services
All products offered by the Firm are intended strictly for personal use and not for resale, redistribution, or commercial exploitation. Any unauthorized resale or misuse shall entitle the Firm to take appropriate legal action. Due to the hygiene-sensitive nature of fragrance and personal care products, all sales are final, subject only to limited exceptions expressly stated in the Refund, Return & Cancellation Policy.
The Firm reserves the right to contact customers via phone, email, or other communication channels for order-related queries, service notifications, or promotional campaigns.
Fees, Pricing, and Payments
Access to the website is free of charge; however, Users are obligated to pay the applicable product prices, taxes, and delivery charges as per prevailing laws. Failure or refusal to make payment after placing an order may result in order cancellation, suspension of account access, or initiation of lawful recovery measures at the Firm’s discretion.
User Conduct and Website Usage
The User agrees to use the website lawfully and responsibly and shall not upload, transmit, publish, or share any content that is unlawful, defamatory, obscene, harmful, misleading, infringing, or violative of intellectual property rights, privacy rights, or applicable laws. The User shall not misuse website content, trademarks, branding, or proprietary materials belonging to the Firm, nor engage in any conduct that may damage the Firm’s reputation, systems, or services.
Limitation of Liability
To the maximum extent permitted by law, the Firm shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with the use of the website, products, or services, including loss of profits, data, goodwill, or business opportunities. The Firm’s aggregate liability, if any, shall be limited strictly to the amount paid by the User for the relevant product or service.
Indemnity
The User agrees to indemnify, defend, and hold harmless the Firm, its proprietors, affiliates, employees, agents, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising out of the User’s breach of this Agreement, violation of applicable laws, infringement of third-party rights, or misuse of the website or services.
Dispute Resolution
In the event of any dispute arising between the User and the Firm, the Firm shall make reasonable efforts to resolve such dispute amicably through internal grievance redressal mechanisms before resorting to legal proceedings.
Intellectual Property Rights
All content, trademarks, logos, designs, and materials displayed on the website are the exclusive intellectual property of the Firm unless otherwise stated. Unauthorized use, reproduction, or distribution of such materials is strictly prohibited and may attract legal action.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts located in Punjab, India.
General Provisions
Nothing contained herein shall be construed to create any partnership, agency, or joint venture between the User and the Firm. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed without affecting the validity of the remaining provisions. The Firm reserves the right to assign its rights and obligations under this Agreement without prior notice to the User.
Disclaimer
The Firm’s fragrance and aromatic products may contain natural ingredients that may cause allergic reactions in certain individuals. Users are advised to read ingredient details carefully and conduct patch tests prior to use. The Firm shall not be responsible or liable for any adverse reaction or misuse of its products.
Contact Details
Firm Name: Hayawi
Mobile Number: 7814100212
GST Number: 03JGZPK2535N1ZM.