Refund, Returns & Cancellation Policy
Firm Name: Hayawi
GST Number: 03JGZPK2535N1ZM
Updated On: 17/01/2026
This Refund, Return & Cancellation Policy (“Policy”) constitutes a legally binding agreement between Hayawi, a proprietorship firm having its principal place of business at Shop Number 7A, First Floor, Jalandhar Heights, 66 Ft Road, Jalandhar – 144001, Punjab, India (“Firm”, “we”, “us”, “our”), and the purchaser of goods (“Customer”, “you”, “your”). By placing an order through any mode of sale, the Customer expressly acknowledges having read, understood, and agreed to be bound by the terms and conditions set forth herein.
Finality of Sale and Non-Returnable Nature of Products
Owing to the personal-use, hygiene-sensitive, and consumable nature of attars, perfumes, and aromatic products sold by the Firm, all sales shall be deemed final upon delivery, and no product shall be eligible for return, exchange, or refund once opened, used, altered, or tampered with. Acceptance of delivery shall constitute conclusive evidence of the Customer’s satisfaction with the condition of the goods, except where a valid claim is raised strictly in accordance with this Policy.
Limited Exceptions for Refund or Replacement
Notwithstanding the foregoing, the Firm may, at its sole and absolute discretion, consider a refund or replacement only in exceptional circumstances where the Customer establishes, to the Firm’s satisfaction, that the product was delivered in a damaged, broken, or leaked condition due to transit, that the delivered package contained missing items, or that an incorrect product materially different from the order placed was dispatched, provided that such determination shall be final and binding.
Mandatory Evidence and Verification
Any claim raised by the Customer under this Policy must be accompanied by a continuous, clear, and unedited unboxing video demonstrating the intact outer packaging, inner contents, and the condition of the product at the time of opening, failing which the claim shall be deemed invalid and shall not be entertained under any circumstances, as such evidence is essential for verification and fraud prevention.
Time-Bound Nature of Claims
All claims relating to damaged, defective, leaked, missing, or incorrectly delivered products must be communicated to the Firm within twenty-four (24) hours from the time of delivery, and in cases where an order is marked as delivered but not received, such intimation must be provided within three (3) calendar days of the delivery status update, failing which the claim shall be considered time-barred and irrevocably forfeited.
Product Usage and Sensitivity Disclaimer
The Firm’s products may contain natural aromatic oils, essential extracts, and fragrance compounds, and the Firm expressly disclaims any liability arising from allergic reactions, sensitivities, irritation, or adverse effects caused by individual skin conditions, improper usage, storage, or application, and customers are strongly advised to conduct a patch test prior to use, with any dissatisfaction or reaction arising therefrom not constituting valid grounds for refund, return, or exchange.
Delivery and Post-Delivery Responsibility
The Firm shall not be responsible for any loss, damage, or deterioration of the product occurring after successful delivery, and in the event that a shipment appears tampered, damaged, or compromised at the time of delivery, the Customer is required to refuse acceptance of the package and notify the Firm immediately, as acceptance of such delivery shall be deemed a waiver of any related claims.
Refund Processing and Timelines
Where a refund is approved following verification, the refund shall be processed in accordance with the original mode of payment, subject to the condition that shipping and delivery charges are non-refundable, with Cash on Delivery refunds being transferred to the Customer’s designated bank account within four (4) to seven (7) working days and prepaid order refunds being credited within a maximum period of fifteen (15) working days, and the Firm shall provide relevant transaction details upon initiation of the refund.
Order Cancellation Terms
Cancellation of orders shall be permitted solely prior to dispatch from the Firm’s warehouse, and in the event of cancellation of a prepaid order, a payment gateway processing fee of 2.5% shall be deducted from the refundable amount, whereas orders once dispatched shall not be eligible for cancellation, and if a dispatched prepaid order is returned to the Firm, a deduction of ₹75 shall be applied towards logistics, handling, and administrative costs.
Limitation of Liability
To the fullest extent permitted under applicable law, the Firm shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use its products, and the Firm’s total aggregate liability, if any, shall be strictly limited to the amount actually paid by the Customer for the concerned order.
Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India, and any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts situated in the State of Punjab, India.
Contact Details
For any communication, clarification, or claim relating to this Policy, the Customer may contact the Firm at
Mobile Number: 7814100212, bearing
GST Number: 03JGZPK2535N1ZM.